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Customer Relationship Management (5 cr)

Code: A9126-MKA1821A

General information


Enrollment

26.11.2018 - 02.12.2018

Timing

11.03.2019 - 21.05.2019

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Degree programmes

  • Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)

Teachers

  • Minna Fred

Teacher in charge

Minna Fred

Groups

  • MKA218KA
    Matkailu- ja palveluliiketoiminnan koulutus, monimuotototeutus, K18, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5