Customer Relationship Management (5 cr)
Code: A9126-MKA1821A
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
11.03.2019 - 21.05.2019
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Minna Fred
Teacher in charge
Minna Fred
Groups
-
MKA218KAMatkailu- ja palveluliiketoiminnan koulutus, monimuotototeutus, K18, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5