Customer Relationship Management (5 cr)
Code: A9126-MKA1812
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
05.09.2018 - 17.10.2018
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Minna Fred
Teacher in charge
Minna Fred
Groups
-
MKA217SNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S17, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5