Customer Relationship Management (5 cr)
Code: A9126-3026
General information
Enrollment
22.05.2023 - 18.08.2023
Timing
25.08.2023 - 10.11.2023
Number of ECTS credits allocated
5 op
Virtual proportion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
Teacher in charge
Sini Temisevä
Groups
-
MLA222SAMPalveluliiketoiminnan koulutus, monimuotototeutus, S22, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5