Customer Relationship Management (5 cr)
Code: A9126-3021
General information
Enrollment
28.11.2022 - 04.12.2022
Timing
01.01.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Virtual proportion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Petri Vähäkangas
Teacher in charge
Petri Vähäkangas
Groups
-
MLA222KAPalveluliiketoiminnan koulutus, monimuotototeutus, K22, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5