Customer Relationship Management (5 cr)
Code: A9126-3010
General information
Enrollment
23.11.2020 - 29.11.2020
Timing
01.01.2021 - 31.07.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
Teacher in charge
Anne Turunen
Scheduling groups
- Pienryhmä 1 (Size: 15. Open UAS: 15.)
Groups
-
MSA220KNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K20, Leppävaara
Small groups
- Pienryhmä 1
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5