Customer Relationship Management (5 cr)
Code: A9126-3009
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
01.08.2020 - 31.12.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MLAOPPolku/Marata, Leppävaara
-
MSA219SN
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5