Customer Relationship Management (5 cr)
Code: A9126-3008
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
01.01.2020 - 31.03.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MSA219KN
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5