Customer Relationship Management (5 cr)
Code: A9126-3003
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
29.08.2019 - 16.10.2019
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MKA218SNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S18, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5