Customer-Oriented Services (5 cr)
Code: A9125-MKA1812
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
28.08.2018 - 21.12.2018
Number of ECTS credits allocated
5 op
Virtual proportion
3 op
RDI proportion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Hakkarainen
- Anikó Lehtinen
Teacher in charge
Anne Hakkarainen
Groups
-
MKA218SNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S18, Leppävaara
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods