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Customer-Oriented Services (5 cr)

Code: A9125-MKA1812

General information


Enrollment

14.05.2018 - 31.05.2018

Timing

28.08.2018 - 21.12.2018

Number of ECTS credits allocated

5 op

Virtual proportion

3 op

RDI proportion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Degree programmes

  • Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)

Teachers

  • Anne Hakkarainen
  • Anikó Lehtinen

Teacher in charge

Anne Hakkarainen

Groups

  • MKA218SN
    Matkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S18, Leppävaara

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods