Skip to main content

Customer-Oriented Services (5 cr)

Code: A9125-3018

General information


Enrollment

23.05.2022 - 29.05.2022

Timing

13.09.2022 - 12.12.2022

Number of ECTS credits allocated

5 op

Virtual proportion

1 op

RDI proportion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Teachers

  • Heidi Vähänikkilä

Teacher in charge

Heidi Vähänikkilä

Groups

  • MSA222SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

Grading scale

H-5