Customer-Oriented Services (5 cr)
Code: A9125-3013
General information
Enrollment
23.11.2020 - 28.11.2020
Timing
14.01.2021 - 31.03.2021
Number of ECTS credits allocated
5 op
RDI proportion
1 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
13 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Heidi Vähänikkilä
Teacher in charge
Heidi Vähänikkilä
Groups
-
MSA221KNPalveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K21, Leppävaara
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
Grading scale
H-5