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Customer-Oriented Services (5 cr)

Code: A9125-3008

General information


Enrollment

25.11.2019 - 01.12.2019

Timing

16.01.2020 - 31.03.2020

Number of ECTS credits allocated

5 op

RDI proportion

1 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

13 - 40

Degree programmes

  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Teachers

  • Heidi Vähänikkilä

Teacher in charge

Heidi Vähänikkilä

Groups

  • MSA220KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K20, Leppävaara

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods

Grading scale

Approved/Failed