Customer-Oriented Services (5 cr)
Code: A9125-3002
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
19.08.2019 - 31.12.2019
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
2 op
Mode of delivery
Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
- Heidi Vähänikkilä
Teacher in charge
Heidi Vähänikkilä
Groups
-
MLA219SA
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods