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Customer-Oriented Services (5 cr)

Code: A9125-3002

General information


Enrollment

13.05.2019 - 26.05.2019

Timing

19.08.2019 - 31.12.2019

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

RDI proportion

2 op

Mode of delivery

Distance learning

Unit

Laurea university of applied sciences

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Degree programmes

  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)

Teachers

  • Anne Turunen
  • Heidi Vähänikkilä

Teacher in charge

Heidi Vähänikkilä

Groups

  • MLA219SA

Learning outcomes

The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods