Customer-Oriented Services (5 cr)
Code: A9125-3001
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 31.05.2019
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
2 op
Mode of delivery
Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
0 - 30
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Marjo Pääskyvuori
- Anikó Lehtinen
Teacher in charge
Anikó Lehtinen
Groups
-
MLA219KA
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
Grading scale
H-5