CURRICULA > MASTER’S DEGREE, BLENDED LEARNING > DEGREE PROGRAMME IN FUTURES STUDIES AND CUSTOMER-ORIENTED SERVICES (HYV2), LAUREA TIKKURILA (FINNISH) > TULEVAISUUDEN JOHTAMINEN JA ASIAKASLÄHTÖINEN PALVELULIIKETOIMINTA, YAMK, K21, TIKKURILA
Master’s degree, blended learning

Tulevaisuuden johtaminen ja asiakaslähtöinen palveluliiketoiminta, yamk, K21, Tikkurila

Spring 2021

Classification
Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)
Year of study 1 2
Search: ECTS 1 2 1S 2A 2S 1 1 2
CORE COMPETENCE
               
CUSTOMER ORIENTED APPROACH
               
Changing Consumer Behavior and Customer Relationship Management 5
 
   
   
Evolving Partnerships and Business Models 5
 
   
   
Customer Profitability and (Managing) Customer Capital 5  
 
   
 
MANAGEMENT OF THE FUTURE
               
Management of the Future 5
 
   
   
Monitoring the Operational Environment 5
 
   
   
Visionary Leadership and Management 5  
 
   
 
THESIS
               
Research and Development Work Ethics 0                
Master's Thesis 30
3030302010302010
COMPLEMENTARY COMPETENCE
(Select 30 ECTS)
               
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ECTS credits per period / semester / academic year 30 30 30 20 10 30 20 10

Studies of syllabus is planned so 60 credits are studied in academic year. Planned syllabus may change during studies.

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.