CURRICULA > BACHELOR'S DEGREE, DAYTIME LEARNING (BEGINNING BEFORE 2019) > MATKAILU- JA PALVELULIIKETOIMINNAN KOULUTUS (MKA2), LAUREA LEPPÄVAARA (FINNISH) > MATKAILU- JA PALVELULIIKETOIMINNAN KOULUTUS, PÄIVÄTOTEUTUS, S15 LEPPÄVAARA
Bachelor's degree, daytime learning (beginning before 2019)

Matkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S15 Leppävaara

Autumn 2015

Classification
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Year of study 1 2 3 4
Search: ECTS 1 2 3 4 1A 1S 2A 2S 3A 3S 4A 1 2 1 2 1 2 1
FLEXIBLE CUSTOMER SERVICE
                                   
Quality in Food Services 10
     
           
           
Legislation on Regulating Liquor Licences 0                                    
Certificate in Food Hygiene 0                                    
Interaction and Communication 5
     
           
           
Initial Test in Swedish Skills 0                                    
Service-oriented Swedish 5
     
           
           
Oral Skills in Swedish 0                                    
Written Skills in Swedish 0                                    
Finnish Language and Communication 5
     
           
           
Written Skills in Finnish 0                                    
Oral Skills in Finnish 0                                    
Intercultural Approach to Design Thinking 10
     
           
           
Initial Test in English Skills 0                                    
350003500000035000000
CUSTOMER-ORIENTED SERVICE BUSINESS DEVELOPER
                                   
Customer-Oriented Services 5
     
           
           
Customer Relationship Management 5
     
           
           
Cost Accounting and Pricing in a Service Company 5
     
           
           
Service Business and Marketing 10
     
           
           
Operating Environment in a Service Company 5
     
           
           
300003000000030000000
SERVICE INNOVATION DEVELOPER
                                   
Business Game 5  
       
           
       
Corporate Social Responsibility 5  
       
           
       
Service Innovations 10  
       
           
       
Developing Service Systems 10  
       
           
       
030000030000000300000
EXPERT IN A WORK COMMUNITY
                                   
Placement 1 15
     
           
           
Placement 2 15  
       
           
       
151500150150000150150000
EXPERT IN DEVELOPMENT AND WORKPLACE INNOVATION
                                   
Tools for Professional Development 2
     
           
           
Career Planning 2  
       
           
       
Working Life Competences 1    
         
           
   
Research Communications and Project Management Skills 5  
       
           
       
Research and Development Methods 5    
         
           
   
Thesis 15    
         
           
   
272102070210020702100
OTHER COMPLEMENTARY COMPETENCES
                                   
000000000000000000
ECTS credits per period / semester / academic year 82 52 21 0 82 0 52 0 21 0 0 82 0 52 0 21 0 0

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

See the description attached.